Pindrop® Pulse, First to Accurately Detect Deepfakes from OpenAI’s Voice Engine
Several of our customers have asked Pindrop if our recently launched deepfake detection product, Pindrop® Pulse, can detect synthetic content generated by OpenAI’s1 new Voice
4 Top Cybersecurity Trends Discovered From Our Recent CFX Event
Ensuring cybersecurity is front and center for companies is now a non-negotiable task. That’s why Pindrop released quarterly insider sessions to check in and ensure
Pindrop Named A Winner in the FTC Voice Cloning Challenge
The FTC (Federal Trade Commission) held its sixth Voice Cloning Challenge under the America COMPETES Act to drive innovation in voice cloning detection for protection
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Unveiling Our Latest Innovation – Pindrop® Pulse for Audio Deepfake Detection
In a world where threats from Generative Artificial Intelligence continue to advance at an unprecedented pace, the need for robust cybersecurity solutions has never been
3 Reasons Why Pindrop Detects Deepfakes Better than Humans
Humans are unable to detect over a quarter of deepfake speech samples. New research from UCL has found that humans could only detect artificially generated
10 Important Call Center Metrics & KPIs to Track in 2024
Call centers are generally busy spaces, with a cacophony of calls and noises heard throughout the floor. It’s very different from a conventional working space,
Pindrop Reveals TTS Engine Behind Biden AI Robocall
In a groundbreaking development within the 2024 US election cycle, a robocall imitating President Joe Biden was circulated. Several news outlets arrived at the right
7 Proven Ways to Reduce Costs in a Contact Center
Call centers are perceived as cost centers in larger organizations, especially support-oriented ones. This means that when an economic downturn hits, most businesses look to
The Biggest Security Threats Facing Contact Centers in 2024 And How to Deal With Them
Call centers are generally at a higher risk of security breaches, given the sheer volume of data that they deal with on an everyday basis.
How Voice Authentication Solutions Help Cut Contact Center Costs
Voice authentication solutions are becoming increasingly popular in contact centers around the country. While they are generally used for security purposes, voice authentication systems can
Active vs. Passive Authentication – Which One Should You Choose in 2024?
Modern contact centers rely on both active and passive voice authentication to mitigate fraud risk and improve productivity. However, it’s important to understand that the
Deepfake Attacks in 2024: What You Need to Know
Deepfakes have already disrupted the consumption of mass media as we know it. Scammers are creating deepfakes of popular celebrities and famous figures in a
Redefining the Future of Authentication with Audio-Based ANI Validation
While emerging AI technologies bring increasing challenges in detecting bad actors, and concern from your consumers, the reality is that most of your callers are