Using AI to Combat Healthcare Fraud
AI continues to attract attention in almost every field. Since the release of ChatGPT, we’ve been caught in a race to introduce AI in every
3 Mysteries About Deepfakes and What Your Company Can Do About It
Pindrop recently hosted a webinar on Voice Theft and How Audio Deepfakes Are Comprising Security on Tuesday, March 5th. Top C-suite execs from Pindrop shared
Testing authentication systems against deepfake vulnerabilities at Top Tier US Bank
Voice biometric authentication systems were neither designed nor operationalized to protect against the sophisticated deepfakes attacking call centers today. It’s paramount that every call center
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Intro to Vishing: How Consumer-Focused Attacks are Costing You Money and What You Can Do About It
Fraud was never fun – its costs for corporations can climb high when you consider the personnel, re-issuance, and other remediation costs incurred on the
Contact Center Authentication: Your Guide for 2021
Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. In addition, recent shifts
Contact Center Network Vulnerabilities: IVR Security Best Practices for Fighting Fraud in 2021 and Beyond
As the contactless economy evolves from necessity to preferred – the lines between fraud attacks have been blurred. Increasingly criminals have begin stitching together information
[VIDEO] Protecting the IVR
Are you using an Interactive Voice Response (IVR) system to serve your customers? Convenience may give way to fraud if companies aren’t careful. 60% of
Financial Costs Of Fraud & 3 Chances To Take Some Of It Back
Pindrop® Labs reported in our 2017 Contact Center Fraud Report, that every incoming call costs contact centers $0.58 in fraud. Fraud costs typically scale as
4 Things Banking Contact Centers Can Do Now to Optimize Their Workforce
The financial services industry has undergone many changes, not only in the past four months but also for the past several years. Consider this, from
How Monitoring Your IVR Helps Predict and Reduce Fraud in the Contact Center
Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial
Is Your Contact Center AI Biased?
How to Reduce Bias: Optimizing AI and Machine Learning For Contact Centers Bias exists everywhere in our society. And while some biases are largely harmless,
Before we adopt long-term work from home, we have to grapple with the risks The second quarter of 2020 has been a massive experiment for
COVID-19 Research
Consumer experience and biometrics are at a crossroad as consumers nervously re-emerge By Vijay Balsarubimaniyan, CEO Pindrop I recently did something I haven’t done in