Account takeover can wreak havoc on your business and reputation. In the phone channel, fraudsters impersonate legitimate customers, socially engineering call center representatives into changing contact information or PIN numbers to accounts. This allows fraudsters to transfer money, access online accounts, make fraudulent purchases, open new lines of credit, and more.
Detecting Account Takeover Early in the Kill Chain
Pindrop research shows that it takes a fraudster an average of five phone calls into the call center to complete an account takeover and begin transferring money. Fraudsters use these early phone calls for reconnaissance, phishing for information they can use to pass authentication questions. Pindrop’s solutions detect fraudulent callers on the first call, often even before the fraudster attempts a financial transaction.